Warranty Return Policy - MY
Warranty Return Policy - MY
Products purchased directly from Bloom & Grow (B\&G) or from an authorized Bloom & Grow stocklists maybe returned under the following circumstances.
If the defect in material and workmanship on the product defect was due to a manufacturing defect, we will repair it without charge or replace it, at our discretion. Only original, unaltered and unmodified material and workmanship are covered by this policy.
The products eligible for warranty are covered by the Brand(s). Warranty coverage and period vary by Brand, please refer to the attached Brand’s Warranty Table for details.
If the product is a discontinued item, we will replace with other available design or exchange with other items of same cost.
Customer will not be charged for the replacement product(s) given that (i) the original product(s) is returned to us within 14 days after reporting of the defective case, and (ii) the problem reported of the defects proves to be covered by the terms of the limited warranty.
Damage not covered under warranty will not be accepted.
#
Return Procedure
1. Customer reports to B\&G of the defective case of the product(s), providing the necessary supporting documents and photos (please refer to the “Requirement for a valid return” section below for details) by email to his/her B\&G Sales account in charge.
2. B\&G QA department will process the defective claim promptly and will send out the replacement product within 7-10 days, subject to receiving all the necessary supporting documents and photos.
3. Customer has to return the defective product(s) to B\&G QA department, unless confirmed by B\&G that the return is not required. All return should be sent by local courier and the waybill number should be provided to B\&G for tracking.
4. Where to return :
B\&G Baby & Maternity Distribution (M) Sdn Bhd
Komersial Setapak, Block F-03-01
Jalan Taman Ibukota
Taman Danau Kota
Kuala Lumpur 53300
Malaysia
Attn: QA Department Tel: +60 3 4144 2427
#
Requirement for a valid return
Proof of purchase with the date of purchase
Detailed description of the defect
Photo of the defective areas (with close up images)
Photo of the whole product
Photo of the packaging (if any)
Photo of the distributor label or hangtag
Photo of the production date / batch (if any)
#
The warranty does not cover
Problems that result from external causes such as accident, abuse or misuse, improper care, negligence
Normal wear & tear, but is not limited to natural breakdown of colours and materials over extended time and use, scratches from dragging, rubbing or normal use; dirt spots; marks caused by improper care or spills that are not cleaned immediately
Usage that is not in accordance with product instructions
Products with missing or altered serial numbers (if any)
Products which have had their housings opened or otherwise tampered with
Problems caused by using third party accessories, parts, or components
The product warranty does not apply to Products that are purchased from an unauthorized seller, unless the warranty is explicitly transferred from the original purchaser
#
Brand’s Warranty Table
品牌保修期限及范围
| BRAND 品牌名称 | Warranty 保修期限及范围 |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Baby Brezza |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Babasling |
12 months against manufacturer's defects
12个月内对生产缺陷或错误进行保修。 |
| Baby Hopper |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Baby Zoo |
None offered
不提供保修服务。 |
| Bambino Mio |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Belly Armor |
If defective, will exchange. However as it is an undergarment, it cannot be exchanged if worn.
如有瑕疵，可退换。但如果是内衣经穿着后不接受退换。 |
| Belly Bandit |
If defective, will exchange. However as it is an undergarment, it cannot be exchanged if worn.
如有瑕疵，可退换。但如果是内衣经穿着后不接受退换。 |
| Benbat |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Bibetta |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Brother Max |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Bubble |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Cuddleco |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Cuddledry |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Ergobaby |
12 months against manufacturer’s defects
12个月内对生产瑕疵进行保修。 |
| Eyetribe / Frankie Ray / Squids |
12 months against manufacturer’s defects
12个月内对生产缺陷或错误进行保修。 |
| Ezee Reach |
6 months against manufacturer’s defects
6个月内对生产瑕疵进行保修。 |
| Fertile Mind |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| BRAND 品牌名称 | Warranty 保修期限及范围 |
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The Gro Company |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Hippychick |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| J.L. Childress |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Krooom |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Label Label |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Lansinoh |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Make My Day |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Nuby |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| OXO TOT |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Pearhead |
6 months against manufacturer's defects
6个月内对生产瑕疵进行保修。 |
| Scrunch |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Skip Hop |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Skip Hop - electronic products (plug-in or battery-operated) |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Sun & Snoozeshade |
6 months against manufacturer's defects
6个月内对生产瑕疵进行保修。 |
| Storksak |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Theraline |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Tiger Tribe |
6 months against manufacturer's defects
6个月内对生产瑕疵进行保修。 |
| Tortle |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Totseat |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| BRAND 品牌名称 | Warranty 保修期限及范围 |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Trunki, Paddlepak, Boostapak |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Trunki Jurni |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Trunki Luggage |
5 years against manufacturer's defects
5年内对生产瑕疵进行保修。 |
| Tum Tum |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Ubbi |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Walking Wings |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| WOW Gear |
12 months against manufacturer's defects
12个月内对生产缺陷或错误进行保修。 |