Warranty and Return Policy 保修及退货政策
Warranty and Return Policy 保修及退货政策
Products purchased directly from Bloom & Grow (B\&G) or from an authorized Bloom & Grow stocklists maybe returned under the following circumstances. 直接从宝孕高或其授权零售商购买的产品可在以下情况下获得退换货。 If the defect in material and workmanship on the product defect was due to a manufacturing defect, we will repair it without charge or replace it, at our discretion. Only original, unaltered and unmodified material and workmanship are covered by this policy. 如果是产品物料缺陷或者产品生产工艺缺陷，将获得我司根据实际情况安排免费维修或更换。本政策仅针对于原装产品，未经变更或改良的物料及工艺。
The products eligible for warranty are covered by the Brand(s). Warranty coverage and period vary by Brand, please refer to the Brand’s Warranty Table in Page 4 for details. 适用保修政策的产品由品牌商承担保修服务。不同的品牌商有不同的保修范围及保修期限，详见第4页 “品牌保修期限及范围”。
If the product is a discontinued item, we will replace with other available design or exchange with other items of same cost. 如果产品已经停产/停售，将获得更换其他在售款式，或者更换其他同等价格的产品。 Customer will not be charged for the replacement product(s) given that (i) the original product(s) is returned to us within 14 working days after reporting of the defective case, and (ii) the problem reported of the defects proves to be covered by the terms of the limited warranty. 顾客在以下情况不需要为退换产品付费：（i）顾客在向我司提供瑕疵报告后14个工作天内将产品连同原包装退回我司。（ii）顾客反馈的瑕疵问题证实属于有限保修范围内。 If we do not receive the original product(s) within 14 working days, or if we determine that the problem with your product(s) is not covered by the limited warranty, we will charge the then-current standard price for the applicable product(s) by billing an invoice for your payment settlement. 如果我们在收到瑕疵报告后14个工作天内未收到退回瑕疵品，或者我们收到退货后判定您退货的问题不在有限保修范围之内，我司将按照当前执行的标准价格向您开出发票并追索付款。
Damage not covered under warranty will not be accepted. 不在保修范围内的产品破损退换要求将不被受理。
#
Return Procedure 退货流程
1. Customer reports to B\&G of the defective case of the product(s), providing the necessary supporting documents and photos (please refer to the “Requirement for a valid return” section below for details) by email to his/her B\&G Sales account in charge. 顾客向宝孕高提供产品瑕疵报告，并通过电子邮件向相关的宝孕高销售负责人员提供必要的证明文件及照片（请参考以下“有效退货要求”的详细说明）。
2. B\&G QA department will process the defective claim promptly and will send out the replacement product within 7-10 working days, subject to receiving all the necessary supporting documents and photos. 宝孕高QA部门在收到所有的必要证明文件及照片后立即安排瑕疵品索赔并在7-10个工作天内寄出换货。
3. Customer has to return the defective product(s) to B\&G QA department, unless confirmed by B\&G that the return is not required. All return should be sent by local courier and the waybill number should be provided to B\&G for tracking. 顾客必须将瑕疵品退回宝孕高QA部门，除非由宝孕高确认无需将瑕疵品退回。所有退货必须由当地物流承运并将物流单号提供给宝孕高，以便后续追踪。
4. Where to return : 退货地址及联系方式： Bloom & Grow Distribution (Guangzhou) Company Limited Room 1607, 16/F Poly Central Pivot Plaza 157 Linhe West Road, Tianhe District Guangzhou, China 510610 Attn: QA Department Tel: +86 020 8707 3609 宝孕高（广州）贸易有限公司 广东省广州市天河区林和西路157号保利中汇广场（A栋）1607房 收件人：QA部 电话：+86 020 8707 3609
#
Requirement for a valid return 有效退货要求
Proof of purchase with the date of purchase
含有实际购买日期的购物证明
Detailed description of the defect
详细的瑕疵情况说明
Photo of the defective areas (with close up images)
瑕疵部位照片（特写照）
Photo of the whole product
产品整体照片
Photo of the packaging (if any)
产品包装照片（如有）
Photo of the distributor label or hangtag
产品标签（或挂卡）照片
#
The warranty does not cover 保修范围不包括以下
Problems that result from external causes such as accident, abuse or misuse, improper care, negligence
外部原因引致的问题，例如意外事故，滥用或误用，不恰当维护，或疏忽引致。
Normal wear & tear, but is not limited to natural breakdown of colours and materials over extended time and use, scratches from dragging, rubbing or normal use; dirt spots; marks caused by improper care or spills that are not cleaned immediately
正常的磨损及破损，但不限于颜色或物料在长时间使用后的自然损坏，拖拉，摩擦或正常使用产生的刮痕；污渍；不当维护导致的印记或不立即擦除的溢出物。
Usage that is not in accordance with product instructions
不按照产品说明书进行使用。
Products with missing or altered serial numbers (if any)
产品系列号（如有）缺失或经过更改。
Products which have had their housings opened or otherwise tampered with
产品外壳被打开过或被篡改过。
Problems caused by using third party accessories, parts, or components
因使用非原厂配饰，零件或配件引致的问题。
The product warranty does not apply to Products that are purchased from an unauthorized seller, unless the warranty is explicitly transferred from the original purchaser
本保修政策不适用于经未授权零售商购买的产品，除非经产品的原有购买者明确转移产品享有的保修权利。
#
Brand’s Warranty Table 品牌保修期限及范围
| BRAND 品牌名称 | Warranty 保修期限及范围 |
| ------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Baby Brezza |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Babasling |
12 months against manufacturer's defects
12个月内对生产缺陷或错误进行保修。 |
| Baby Hopper |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Baby Zoo |
None offered
不提供保修服务。 |
| Bambino Mio |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Belly Armor |
If defective, will exchange. However as it is an undergarment, it cannot be exchanged if worn.
如有瑕疵，可退换。但如果是内衣经穿着后不接受退换。 |
| Belly Bandit |
If defective, will exchange. However as it is an undergarment, it cannot be exchanged if worn.
如有瑕疵，可退换。但如果是内衣经穿着后不接受退换。 |
| Benbat |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Bibetta |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Brother Max |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Bubble |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Cuddleco |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Cuddledry |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Ergobaby |
12 months against manufacturer’s defects
12个月内对生产瑕疵进行保修。 |
| Eyetribe / Frankie Ray / Squids |
12 months against manufacturer’s defects
12个月内对生产缺陷或错误进行保修。 |
| Ezee Reach |
6 months against manufacturer’s defects
6个月内对生产瑕疵进行保修。 |
| Fertile Mind |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| BRAND 品牌名称 | Warranty 保修期限及范围 |
| ------------------------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The Gro Company |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| Hippychick |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| J.L. Childress |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Krooom |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Label Label |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Lansinoh |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Make My Day |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Nuby |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| OXO TOT |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Pearhead |
6 months against manufacturer's defects
6个月内对生产瑕疵进行保修。 |
| Scrunch |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Skip Hop |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Skip Hop - electronic products (plug-in or battery-operated) |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Sun & Snoozeshade |
6 months against manufacturer's defects
6个月内对生产瑕疵进行保修。 |
| Storksak |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Theraline |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Tiger Tribe |
6 months against manufacturer's defects
6个月内对生产瑕疵进行保修。 |
| Tortle |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Totseat |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| BRAND 品牌名称 | Warranty 保修期限及范围 |
| ---------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Trunki, Paddlepak, Boostapak |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Trunki Jurni |
24 months against manufacturer's defects
24个月内对生产瑕疵进行保修。 |
| Trunki Luggage |
5 years against manufacturer's defects
5年内对生产瑕疵进行保修。 |
| Tum Tum |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Ubbi |
12 months against manufacturer's defects
12个月内对生产瑕疵进行保修。 |
| Walking Wings |
12 months for manufacturing defects or faults, but not for wear and tear or abuse.
12个月内对生产缺陷或错误进行保修，但不对磨损，破损或滥用提供保修。 |
| WOW Gear |
12 months against manufacturer's defects
12个月内对生产缺陷或错误进行保修。 |