SOP for DNS and Domain Changes
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Purpose:
This SOP provides clear instructions for requesting changes to DNS settings, domain transfers, domain registrations, nameserver updates, and SPF record updates. It ensures a smooth process with ISSS handling the technical aspects. Any change requests not covered by this document will still be sent through a ticket to ISSS.
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Scope:
This procedure is for users requesting changes to DNS records, domain transfers, domain registrations, nameserver updates, and SPF records.
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Responsibilities:
User - Provide accurate and complete information when making a request.
User - To send the request through a ticket in BaseCamp so it can be assigned to ISSS
Instructions on how to raise a ticket through Slack can be found [here](https://3.basecamp.com/4139350/buckets/10103231/messages/5982931291).
ISSS - Execute the changes and keep the user informed of the progress and completion.
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1. Domain Registration
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When to Request:
When you need to register a new domain.
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Steps:
1\. Determine the Domain Name: Choose a domain name and check its availability.
2\. Submit a Request with Information Required:
Desired domain name (e.g., example.com).
Preferred registration period (e.g., 1 year).
Additional Notes: Any specific instructions or preferences.
3\. ISSS Action: They will register the domain and notify you once completed.
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2. Domain Transfer
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When to Request:
When transferring a domain from one registrar to another.
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Steps:
1\. Gather Information:
Current Registrar: Note the current registrar.
Transfer Authorization Code: Obtain this from the current registrar.
2\. Submit a Request with Information Required:
Domain name.
Transfer authorization code.
New registrar details (if applicable).
3\. ISSS Action: They will handle the transfer and update you on progress and completion.
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3. DNS Changes
When to Request: When updating DNS records (e.g., A records, CNAME records, MX records).
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Steps:
1\. Identify the Changes Needed: Determine which records need updating and the new values.
2\. Submit a Request with Information Required:
Domain name.
Type of DNS record to change (e.g., A record, MX record).
New values for the DNS record.
3\. ISSS Action: They will make the DNS changes and notify you when completed.
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4. Nameserver Changes
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When to Request:
When updating nameservers for a domain.
Steps:
1\. Obtain New Nameserver Information: Get details from your hosting provider or service.
2\. Submit a Request with Information Required:
Domain name.
New nameserver details (e.g., ns1.example.com, ns2.example.com).
3\. ISSS Action: They will update the nameservers and inform you of completion.
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5. SPF Record Changes
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When to Request:
When updating or adding an SPF (Sender Policy Framework) record to improve email deliverability and prevent spoofing.
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Steps:
1\. Determine SPF Record Changes: Identify the new SPF record or modifications needed.
2\. Submit a Request with Information Required:
Domain name.
Current SPF record (if applicable).
New SPF record or changes needed. Example format: \`v=spf1 include:\spf.example.com \~all\`.
IP Address or server address you need to add to the SPF record
3\. ISSS Action: They will update the SPF record and notify you when the changes are complete.
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Following these steps will help ensure your DNS and domain change requests are processed smoothly. If you have questions, contact MIS/ISSS using BaseCamp or through a ticket.