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description: (returned to B & G by customer and approved for credit note)
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Returns Process SG/MY - Damaged/Faulty Returns

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1. Navigate to ‘Customers/Issue Credit Notes’:

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2. Enter the customer’s reference (Customer’s original PO no. if available) in the PO

field and any details in the memo field. In the location field, select the location that the goods were sold out from (normally main warehouse):

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3. At the item line level, click on the double arrow and then select the product that is to be credited:

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4. Once selected, click ‘OK’ and the ‘Save’ button. Forward the credit note to the customer as required:

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5. If applicable attach photo(s) of the damaged/faulty item on the ‘Communications’ tab of the credit note. Click on the ‘Communications’ tab, then click on the ‘+’ sign to the right of the ‘ATTACH EXISTING FILES’ field to select the photo(s):

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6. Once posted, immediately transfer the returned items to the defect location (e.g. Office SG). Navigate to ‘Inventory/Transfer Inventory’:

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7. In the transfer screen, enter the credit note reference in the memo field and select the location that you are transferring to. Ensure that the date of the transfer matches with the credit note date. Enter the item, then click on ‘Save’:

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8. If the customer is to receive replacement goods, these must be processed using the normal SO process, charging the customer at full price.