---
description: >-
 If the Portal has been frozen for longer than it should please follow the
 below steps
---

Portal.babycentral.co Reset Document

Log into Plesk Portal: [https://portal.bg-tests.com:8443/login\up.php](https://portal.bg-tests.com:8443/login\up.php)

Click on the Process List Menu Item on the left

Click “Domain Only” on the left above the list of processes

Click all Items with portal.babycentral.co in the subscription column

{% hint style="info" %}
Don't click any items without portal.babycentral.co in the subscription column.
{% endhint %}

Click the “Kill Selected” button

Go to portal.babycentral.co and log in to make sure it is working now

{% hint style="info" %}
IF THIS DIDN’T WORK CALL CLARISSA BECKER
{% endhint %}