SEA B2C Systems Integration SEA B2C Systems Integration {% embed url="https://docs.google.com/presentation/d/1WYSh89r8B-8NfZfi91hVlkM2UyqtTlEULjygqjEvXo/edit#slide=id.p" %}
Returns Process – Damaged/Faulty Returns --- description: (returned to B & G by customer) --- Returns Process – Damaged/Faulty Returns # 1. Navigate to Transactions/Customers and click on ‘Issue Return Authorisation’: # 2. Enter the customer reference and any notes in the PO field and memo box. Select the location for return (this applies even though
Returns Process SG/MY - Damaged/Faulty Returns --- description: (returned to B & G by customer and approved for credit note) --- Returns Process SG/MY - Damaged/Faulty Returns # 1. Navigate to ‘Customers/Issue Credit Notes’: # 2. Enter the customer’s reference (Customer’s original PO no. if available) in the PO field and any details
Returns Process CN/HK – Damaged/Faulty Returns --- description: (returned to B & G by customer and approved for credit note) --- Returns Process CN/HK – Damaged/Faulty Returns # 1. Navigate to ‘Customers/Issue Credit Notes’: ## 2. Enter the customer’s reference (Customer’s original PO no. if available) in the PO field and any details in
Returns - Gift Returns - Gift There are people who will request to exchange the gifts they received from people (either from gift registry or ordered directly by the customers). CS replies using this template: "Dear (Name), Good day. Provided that the items are in original packaging, without any damage or dent,
Returns Returns If the customer asks about the return process, CS informs the customer about the policy. Email Template: Provided that the item/s is/are unused, in original packaging, not on sale, without any damage and with tags/labels if applicable, then you can return it to us within 14
Requesting of Approval for Charges Requesting of Approval for Charges When asking for the accounting team to process a payment please ensure to include the following details to your request: 1. Invoice 2. Account code 3. Region 4. Approval from the department head Send your requests to accounts@bloomandgrowgroup.com
Purchasing: New Product Set Up Process Purchasing: New Product Set Up Process Snapshot of the New Product Set-up Process Flagship Brands Only First Key Steps