---
layout:
 title:
   visible: true
 description:
   visible: true
 tableOfContents:
   visible: false
 outline:
   visible: false
 pagination:
   visible: true
---

How to keep Netsuite old record unchange when updating the Company Name

We cannot make the old record such as the company name unchanged when we update the company name.

According to NetSuite basic functionalities there are no ways to make the old record unchanged by renaming.

An alternative solution we can suggest is to Inactivate the old customer record or Create a new customer record with a new name.

1. Inactivate the old customer record.
  1. When a customer record is marked as inactive, it is removed from active reporting and visibility in the system, but the record is still stored in NetSuite's database for future reference. This allows for accurate historical tracking of customer activity and interactions.
  2. NetSuite provides easy functionality for marking a customer as inactive, with a checkbox located on the customer record page. Inactive customers can be reactivated if needed, and their data will be available once again for analysis and reporting.
  3.  Inactivating a Customer Record

      1. Open the customer record for editing.
      2. Click the System Information subtab, and check the Inactive box.
      3. Click Save.


2. Create a new customer record with a new name.
  1. To create a customer record:
     1. Go to Lists > Relationships > Customers > New.
     2. Under Primary Information, complete the following required fields:
        1. In the Custom Form field, select which form you want to use to create this record.
        2. To choose the type of customer record you are creating, click Company or Individual in the Type field.
        3. To enter the name of this customer:
            If this customer is a company, enter the name of the customer in the Company Name field,
            If this customer is an individual, enter the name of the customer in the Name fields.
        4. Select a valid customer Status for this customer.
     3. Under Primary Information, complete the following optional fields as appropriate
        Job Title – This field is available for customers of the type Individual.
         Parent Company – If this is a child record of another record, select the appropriate parent record in this field.
        Web Address – This field is available for customers of the type Company.
        Partner – Select the partner associated with this customer.\

     4. Under Email | Phone | Address, enter the customer's email address, phone, and fax numbers.
     5. The Address field automatically contains the default billing address you entered on the Address subtab.
     6. (NetSuite OneWorld only) Under Classification, in the Primary Subsidiary field, select the primary subsidiary to associate with this customer.
     7. Add any other appropriate information in the subtabs. When you finish entering information on the record, click Save.