---
description: >-
 A credit memo/note is a transaction that decreases the amount a customer owes
 you. You can use a credit memo/note to reverse a charge you billed to a
 customer.
---

Credit Note/Memo Issuance

{% hint style="info" %}
For example, a customer returns part of an order after you've issued an invoice. Enter a credit memo/note to decrease the amount of this open invoice.
{% endhint %}

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1)   In NetSuite, click on the Transactions main tab > Customers > Issue Credit Notes

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2)   Input details

i)    Under CUSTOMER and MEMO, double check defaulted SALES REP

{% hint style="info" %}
Input memo: Reason with CN No for reference.
{% endhint %}

Accounting purpose
Billing issue
CN Issue - aging on payment
Correction for Consignment
Customer request
Defective claim
Extra stock/ sample found
Good stock returned
Good stock returned (E-comm)
Incentive scheme
Logistics/ warehouse issue
Lost parcel
Marketing
Operations issue
System issue
Sales Rep request



ii)      ITEM’S INFORMATION (ITEM, QUANITITY, UNIT PRICE etc)

iii)    LOCATION: Kerry MY > Save > Print for sending out.

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3)     Issue transfer inventory to the physical stock location if applicable.

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4)        FROM LOCATION: Kerry MY/ TO LOCATION: Physical stock location > Save