---
description: >-
 This process is for refunds for customers who made a payment via bank
 transfer.
---

Bank Transfer Refund

Please send the following information to Clarissa for approval via email and cc facct@babycentral.com.hk.

Order Number:

Refund Amount:

Bank Name:

Bank Account Name:

Bank Account Number:

Reason:

\
Then, forward the request to Finance Team (Gloria on Mondays and Fridays or to Leyden on Tuesdays to Thursdays).

They will send an email with the proof of bank transfer to the customer's account.

Please send it to the customer.