Naveen

Removing Freight Charges from Item Receipt 1. Edit the IR and remove the Freight in Charge Amount added in the body of the IR. 2. Remove Freight in charge Amount populated in the Landed Cost in Item Line. 3. For this click on the Landed cost icon, a pop up

Replacement | 1. FOR IMMEDIATE REPLACEMENT (FAULTY UPON DELIVERY - NON-B\&G ITEM) | Report to the supplier so we can get a replacement. If we have stocks, place a new order and use the coupon code ADMIN100 (Important: ADMIN100 needs to be activated before use and to be deactivated after)

Requesting of Approval for Charges When asking for the accounting team to process a payment please ensure to include the following details to your request: 1. Invoice 2. Account code 3. Region 4. Approval from the department head Send your requests to accounts@bloomandgrowgroup.com

Requisition for Recruitment

Return To Work Interview - B\&G

Returns If the customer asks about the return process, CS informs the customer about the policy. Email Template: Provided that the item/s is/are unused, in original packaging, not on sale, without any damage and with tags/labels if applicable, then you can return it to us within 14

Returns - Gift There are people who will request to exchange the gifts they received from people (either from gift registry or ordered directly by the customers). CS replies using this template: "Dear (Name), Good day. Provided that the items are in original packaging, without any damage or dent,

--- description: (returned to B & G by customer and approved for credit note) --- Returns Process CN/HK – Damaged/Faulty Returns # 1. Navigate to ‘Customers/Issue Credit Notes’: ## 2. Enter the customer’s reference (Customer’s original PO no. if available) in the PO field and any details in

--- description: (returned to B & G by customer and approved for credit note) --- Returns Process SG/MY - Damaged/Faulty Returns # 1. Navigate to ‘Customers/Issue Credit Notes’: # 2. Enter the customer’s reference (Customer’s original PO no. if available) in the PO field and any details

--- description: (returned to B & G by customer) --- Returns Process – Damaged/Faulty Returns # 1. Navigate to Transactions/Customers and click on ‘Issue Return Authorisation’: # 2. Enter the customer reference and any notes in the PO field and memo box. Select the location for return (this applies even though